Frequently Asked
Questions

Click on Register on the website, fill in your details to create an account. The process takes less than 2 minutes and you'll be ready to make instant payments.

Server unreachable is usually due to a poor internet connection and does NOT mean the transaction failed. Please: (1) Sign out and sign in again, (2) Check if you were debited - if yes, contact support; if no, ensure stable internet and retry, (3) For 'service unavailable' errors, try again after a few minutes.

This means the product you're trying to buy is temporarily unavailable due to network issues with that specific provider. For example, if MTN airtime is unavailable, you can still purchase from other providers like Glo or Airtel.

Ensure your decoder is turned on before subscribing. For E16 error: dial *288# on any Airtel or MTN line to clear it. For E48 error: the decoder isn't receiving signal - check that cables are properly fastened. For other errors, contact our support team.

Please contact our support team immediately with the details of the correct IUC/decoder number and a valid means of identification. We'll assist with the possibility of a bouquet transfer.

Yes! A token will be generated for valid meter details. You'll receive this token in your receipt - make sure to download it for future reference. Lost your receipt? Contact support and we'll help retrieve your token.

New prepaid meters often require an activation token and specific setup instructions. Please contact or visit your Distribution Company (DISCO) for your activation token. Once activated, you'll be able to load your purchased tokens.

This indicates there are outstanding payments on your meter that must be cleared before purchasing new units. Contact your Distribution Company to get the exact amount and payment instructions.

Please contact our support team immediately with your transaction details. We'll investigate and ensure you receive your value or a full refund within 24 hours.

Wallet funding via bank transfer typically reflects within 1-5 minutes. If it takes longer, please contact support with your payment receipt for immediate assistance.